News and Announcements

Posted on: May 4, 2016

Castle Rock Water asks customers to go paperless


For years, Castle Rock residents have proven they are a community that cares about conservation. As a community we have cut back our water consumption by more than 20 percent. Now, Castle Rock Water is asking customers to take that concern to a new level by cutting back in another way – paper.

Just as every drop of water counts, so does every piece of paper. Castle Rock water is asking customers to embrace the call to conserve and sign up for paperless billing. Signing up to go paperless will help customers stay organized and assist the Town in better serving the community.

In 2014, Castle Rock Water launched a new online bill pay solution to help customers better connect with their water bill. Since then, customers have adopted the H2OAccess system, and about 46 percent of current customers have signed up for online billing. Now, Castle Rock Water wants customers to take online efficiency one step further and sign up for paperless billing.

Signing up to go paperless will help customers stay organized and increase billing efficiency for the Town. If every customer went paperless, the Town would save money in both printing and postage costs. That’s money that could be used to provide better service to customers.

It’s important to remember, even if customers have an H2OAccess account, they may not be signed up for paperless billing. Customers who sign up to go paperless before July 31 will be entered into a drawing for a chance to win a $50 water credit off their next water bill. Current paperless customers will also be entered into the drawing.

By opting to go paperless, customers will save time, stay organized and help the environment. More information is online at

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