News and Announcements

Posted on: October 25, 2017

Going paperless could pay off for Castle Rock Water customers


For years, Castle Rock residents have proven they are a community that cares about conservation. Collectively, Castle Rock Water customers have cut back consumption by more than 20 percent. Now, the department is asking customers to take those conservation efforts to a new level by cutting back in another way – paper.

Just as every drop of water counts, so does every piece of paper. Castle Rock Water is asking customers to embrace the call to conserve and sign up for paperless billing. Signing up to go paperless will help customers stay organized and assist the Town in better serving the community. Plus, customers who sign up before Nov. 30 will be entered to win a $50 water credit on their next water bill.

In 2014, Castle Rock Water launched a new online bill pay solution to help customers better connect with their water bill. Since then, customers have adopted the H2OAccess system, and about 53 percent of current customers have signed up for online billing. H2OAccess provides customers with 24/7 account access, along with an email reminder when their statements are available online.

Now, Castle Rock Water wants customers to take online efficiency one step further and sign up for paperless billing. If every customer went paperless, the Town would save money in both printing and postage costs. That’s money that could be used to provide better service to customers.

It’s important to remember, even if customers have an H2OAccess account, they may not be signed up for paperless billing. The $50 water credit drawing will take place the week of Dec. 4. Current paperless customers will also be entered into the drawing.

By opting to go paperless, customers will save time, stay organized and help the environment. More information is online at

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